SkinKandy online store accepts the following forms of payment: Visa, Mastercard, Paypal or AfterPay. From 3rd June 2019, we will also offer AfterPay in our stores. For Further information on how PayPal or Afterpay work please visit their website:
We ship within Australia only. You can expect your order to arrive within 3 to 7 business days from the date you placed your order.
Once items have been collected from SkinKandy by Australia Post they are then the responsibility of Australia Post. Any issues after collection must be directly dealt through Australia post. To see more about what to do you can visit their website here: https://auspost.com.au/receiving/delayed-lost-or-damaged-item.
All orders under $30 are charged with an $8.25 flat-rate cost for standard shipping and $11 for express shipping Australia wide. For orders over $30 standard shipping is free of charge.
SkinKandy has two types of gifts cards available, one to be used INSTORE and the other to be used ONLINE. Please make sure you pick the gift card that suits your needs. Gift cards are valid for 3 years. Note; gift cards purchased INSTORE can only be used INSTORE.
In order to use this gift card, simply take your confirmation email with your gift voucher code, into any SkinKandy store and show it to the store staff to make your purchase.
In order to use this gift card, simply enter the gift card code when finalising your cart payment, or you can click the following link to make your purchase now.
Online Purchases Due to the nature of our products refunds will not be supplied unless the product is faulty. If you believe your product to be faulty, please email a copy of your receipt and a description of the product fault to firstname.lastname@example.org within 30 days from your purchase. If a product is deemed faulty, a credit for the online store will be supplied. In Store Purchases Due to the nature of our products refunds will not be supplied unless the product is faulty. If you believe your product to be faulty, please return the faulty product, along with a copy of your receipt, to the SkinKandy store that you made your original purchase from within 30 days of your purchase. If a product is deemed faulty, a store credit will be supplied.
For further questions or enquiries, you can ask us by using the form below or emailing email@example.com.