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Refund policy

Due to the nature of our products, we are unable to accept returns for change of mind. We hope you understand that this is due to hygiene standards and we want to provide our customers with new and unhandled products. Please get in touch if you have questions or concerns about your specific item/s.

You can always contact us with any order related questions on our talk to us page

Damages and issues

For faulty or fulfilment issues, we have a strict 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return process, please contact us on our our talk to us page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.