Gift Cards Terms & Conditions

1. General Conditions

• Treat Gift Cards as cash. Damaged, lost, or stolen cards will not be replaced, refunded, or redeemed for cash.

• Gift Card balances are shown in the currency of the country of purchase:

  • Australia – AUD

  • New Zealand – NZD

• SkinKandy is not responsible for any changes in currency conversion or exchange rates if a Gift Card is redeemed in a country other than where it was originally purchased.

• Gift Cards cannot be redeemed for cash, reloaded, or used to purchase other gift cards.

• Gift Cards are valid for 3 years from the date of purchase, unless otherwise required by law. After expiry, unused balances will be forfeited.

2. Types of Gift Cards

a. Physical Gift Cards

• Available for purchase in-store only.

• Redeemable in-store or online within the country of purchase.

• Redemption:

  • Online: Enter the code on the back of the card at checkout.

  • In-store: Present the physical card to the cashier.

b. Digital / e-Gift Cards

• Available for purchase online only.

• Eligible for recipients with an Australian or New Zealand residential address.

• Delivered by email with redemption instructions.

• Redeemable online or in-store within the country of purchase.

• To redeem in-store, present the digital code provided via email.

3. Using Your Gift Card

• If your purchase total exceeds the Gift Card balance, you must pay the difference using another accepted payment method.

• No change will be given for purchases less than the Gift Card balance. Any remaining amount stays on the card until expiry.

• Gift Cards may not be used for services or goods that SkinKandy is legally restricted from supplying (e.g., age-restricted piercings).

4. Faulty or Damaged Cards

Gift Cards that are faulty or damaged due to a production issue may be replaced at SkinKandy’s discretion. Cards damaged through misuse, or lost/stolen cards, will not be replaced.

5. Returns & Exchanges

Items purchased with a Gift Card are subject to SkinKandy’s standard Returns & Exchange Policy.

• Refunds for items purchased using a Gift Card will be returned to a Gift Card (not cash or other payment method).

• Gift Cards themselves are non-refundable and cannot be exchanged.

6. Changes to Terms of Use

SkinKandy reserves the right to amend these Terms & Conditions at any time, including but not limited to:

• Adding or removing redemption channels (in-store or online).

• Adding or removing eligible goods or services.

• Administrative, system, or security updates (including fraud prevention).

• Compliance with changes in law, regulations, or court rulings.

• Any changes made reasonably and not to the customer’s detriment.

7. Customer Support

For Gift Card queries (including balances, expiry, or redemption issues), please contact our Customer Support team at customerservice@skinkandy.com.