Effective 1 May 2021

1. Introduction

1.1 SkinKandy and its group of companies runs a loyalty program known as the Kandy Club (“Program”).

1.2 These terms and conditions form the basis of the Program and govern the use of the Card and membership of the Program.

1.3 By applying for membership or using the Card, a person:

1.3.1 agrees to be bound by these terms and conditions and any variations to them;

1.3.2 agrees to participate in the Program; and

1.3.3 agrees to receive information and promotions via e-mail, mail and SMS/ MMS (where such information has been provided by that person) from SkinKandy unless they have opted out

1.3.4 agrees, unless they have opted out, to receive requests to join social media groups created and operated by SkinKandy and to receive information and promotions through social media.

2. Membership

2.1 To become a member of the Program (“Member”) a person will need to legibly complete the enrolment form (including providing a current email address) either submitted online or provided to a SkinKandy staff member in-store. The Member will be issued with a Card in store.

2.2 Employees of SkinKandy are not eligible to join the Program.

2.3 Persons under the age of 16 are not eligible to join the Program. If you are under the age of 18, SkinKandy may require a parent or legal guardian to approve your membership.

2.4 Applicants can only be eligible for one membership each and the issuing of a Card and disqualifying of a Card or Member of the Program is at SkinKandy’s sole discretion. Membership is for personal use only. It must not be used by or for a corporation or business and is not transferable.

3. Participation

3.1 To participate in the Program, a Member is required to present their Card. If a Member does not have his or her Card with him or her, then the Member can identify themself as a Member to SkinKandy by providing personal information, which matches up with the personal information the Member has previously provided to SkinKandy (“Identification”). By providing Identification, a Member will be bound by these terms and conditions as if the Member is using the Card and reference to presenting or using a Card in these terms and conditions also includes where a person provides Identification.

3.2 The Card must be presented at the time of making a purchase at a Participating SkinKandy Store for points to be updated.

3.3 SkinKandy is entitled to regard the person presenting the Card as the Member.

3.4 It is the Member’s responsibility to keep the Card and their personal information safe and SkinKandy is not responsible for points not utilised by the Member according to these terms and conditions or for stolen, lost or damaged Cards or the failure of a Member to provide the Card at the time of making a purchase.

3.5 If a Card is lost or damaged, a Member may apply for a replacement Card at a Participating SkinKandy Store.

3.6 The Card and vouchers in relation to the Program at all times remain the property of SkinKandy,

3.7 It is the responsibility of the Member to check the receipt after each transaction to ensure the details (including the number of points) are correct. It is the responsibility of the Member to provide SkinKandy with any changes to the Member’s personal details.

4. Points

4.1 Subject to clauses 3.1, 3.2, 4.2 and 6, one (1) Point is awarded to members for every ten (10) dollar that Member spends to purchase merchandise or piercing services (rounded up to the nearest whole dollar) at a Participating SkinKandy Store.

4.2 Points will not be awarded for any amount spent for the purchase of SkinKandy gift cards, nor for any amount spent on merchandise provided by a third party collecting for charitable purposes. Points will be awarded on redemption of a gift card.

4.3 Any Points credited in error or any points relating to a transaction which is cancelled or reversed or where a refund is given, will be deducted.

4.4 Points are only earned (and redeemable) from purchases in our physical SkinKandy stores.

5. Birthday Discount

The 50% off discount offered during the birthday month of each member is valid for 30 days from receiving their birthday email and is only valid on one piercing. The 15% discount code offered is for online purchases only and is a once-off code.

6. Other rewards and offers

Members may be given the opportunity to enter competitions and receive information, promotions or offers run by SkinKandy. Competitions and other information, promotions or offers will be subject to their own terms and conditions.

7. Expiry of Points

Any unused points may be set to expire 12 months from the date the points were accrued.

For points accrued prior to 1 May 2021, those points will expire on 1 May 2022.

8. Cancellation

8.1 If a Member no longer wishes to participate in the Program or receive the information or offerings, the Member can withdraw from the Program by notifying their local SkinKandy store via phone, email (info@skinkandy.com) or in person.

8.2 SkinKandy reserves the right to vary these terms and conditions at any time and to suspend or cancel the Program and/or the Card at any time upon reasonable notice.

9. Notices

Any notice SkinKandy may wish to provide to the Member shall be regarded as notified to the Member if sent by prepaid post or e-mail addressed to the Member’s address provided in the enrolment form, or as otherwise notified in writing to SkinKandy

10. Enquiries

For any enquiries regarding the Program or if a Card is lost or damaged, please contact a local SkinKandy store via phone, email or by visiting the store.

11. Personal information

A Member can update their personal information by contacting their local SkinKandy store via phone, email or by visiting the store.

12. Opting Out

Opting out of messages sent by us through the Program will not opt you out of receiving messages from SkinKandy in general. If you would like to opt out of receiving messages from SkinKandy outside of the Program, please follow the opt out facilities in their communications or other opt out options.

13. Privacy policy

The SkinKandy privacy policy can be accessed online or by contacting SkinKandy at info@skinkandy.com. This privacy policy sets out the details relating to your data relationship with SkinKandy, and applies to services and interactions with SkinKandy.

14. Variations

14.1 SkinKandy may change, suspend or terminate these terms and conditions at any time.

14.2 We will give advance notice of any such change, suspension or termination on our website (or you can obtain details by contacting SkinKandy at info@skinkandy.com), which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.

14.3 Where we change the terms and conditions, a copy of the revised terms and conditions will be available on the SkinKandy website or can be obtained by contacting SkinKandy at info@skinkandy.com. We recommend that you visit our website regularly to keep up to date with any changes.

14.4 If you continue to use your membership or any other membership facilities or seek to access or use any member benefits after the period of advance notice has expired, you will be deemed to have accepted the amended terms and conditions.

15. General

15.1 Participating SkinKandy Stores are all SkinKandy Stores in Australia. SkinKandy Online is not part of the Program and points will not be awarded for any purchases made on SkinKandy Online.

15.2 The Card and the technology utilised by the Program depend on third parties and SkinKandy. SkinKandy is not responsible for computer or technological errors or failures, or for fraud.

15.3 Points issued under the Program are not transferable, are not redeemable for cash and are not negotiable instruments.

15.4 Third parties involved in the program do not have any authority, express or implied, to make any representation, warranty or statement on behalf of SkinKandy and SkinKandy accepts no liability in respect of such representations, warranties or statements.