Refund policy

Due to the nature of our products, we are unable to accept returns for change of mind. We hope you understand that this is due to hygiene standards and we want to provide our customers with new and unhandled products. Please get in touch if you have questions or concerns about your specific item/s.

You can always contact us with any order related questions on our talk to us page

Damages and faulty products

If a product is faulty or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a remedy.

Where a product has a minor fault, SkinKandy may choose to repair or replace the item within a reasonable time.

Where a product has a major failure, you are entitled to choose a refund, replacement or repair.

To make a claim, please return the product together with proof of purchase to any SkinKandy store.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

To start the return process, please return the product together with proof of purchase to any SkinKandy store or contact us on our contact us page. If your return is accepted, we’ll send you instructions on how and where to send your package.

Non-returnable items

We do not offer refunds or exchanges for change-of-mind purchases on sale items or gift cards. This policy does not apply to items that fail to meet the consumer guarantees under the Australian Consumer Law.