qUESTIONS ABOUT pIERCINGS

Never remove or rotate the jewellery when cleaning a fresh piercing, and don’t pick at them with your fingers!

Try letting the water from a warm shower run over your piercing to gently loosen and wash away any build up. Use your aftercare spray directly onto the site twice a day, and carefully dry the area surrounding your piercing with a clean cotton tip or make up pad – without touching the piercing site itself or the jewellery.

Make sure the aftercare you have is alcohol-free and in date. If you don’t have one already, come and grab one from us!

All piercings require a sufficient “lip” or edge in order to be able to support the jewellery, otherwise this can cause the piercing to be too shallow and put too much pressure on the tissue, resulting in rejection or migration.

Piercings like a helix, nostril or lip (where you can’t see the entry and exit points at the same time) are easy because they already have a clean lip or edge, however, piercings like a rook, navel or vertical labret require “grabbable” tissue.

Surface and dermal piercings are usually pierced on a flat surface but still require pliable tissue for the jewellery to rest.

If you’re not sure, visit your closest SkinKandy clinic for a free consultation!

The effectiveness of numbing spray or cream to alleviate pain during a piercing procedure is questionable, as it generally only numbs the first few layers of skin.

Some piercers believe that numbing agents containing lidocaine may change the tension of the skin, potentially affecting the way a piercing sits once the spray or cream has worn off.

While it’s not something we actively promote or use in store, choosing to use a numbing agent before you arrive is a personal decision, and we want you to feel comfortable and at ease.

Please just let your piercer know if you have applied a numbing agent prior to your procedure.

We highly recommend postponing your piercing if you aren’t feeling your best.

This is to ensure your immune system can focus its attention on helping your piercing heal.

If you are currently experiencing any symptoms of COVID-19, please stay home and seek medical advice!

Unfortunately, due to the nature of our products, we are unable to accept returns for change of mind.

Please send your order number along with a brief description and photo of the fault items via the contact us form:

Our courier services are experiencing significant delays at this time. Please allow up to 7 business days for delivery.

If your order has not arrived after 7 days, please submit an enquiry via the tracking link included in your order confirmation email.

Please reach out if your order is deemed lost.

Sometimes our order confirmation emails end up in junk/spam folders 🍭 Please check and then reach out to our customer service team with an order number ready and we will resend the confirmation to the email address provided at the time of checkout.

We love kids and they are always welcome in our store!

However, it’s not always appropriate to have them in the clinic with you during a piercing.

We’d like to have your undivided attention and you need to have ours.

Any kind of distraction can quickly become a hazard and we don’t want anything to compromise your safety (or ours!).

So, if you have little ones that need supervision, please either bring someone along to watch them during your procedure or come on your own – what a perfect excuse for some “you” time!

No. Sorry, We cannot pierce anyone who is pregnant due to risk of infection.

Your body is working so hard to create and provide for new life, so there is also a chance your piercing may not heal very well. Even after giving birth, your body needs time to heal after all the stress it has been through and to focus on providing for the baby.

We recommend waiting a minimum of 6 months after giving birth before getting a piercing.

There are certain medical conditions and medications that need careful consideration in determining if it’s safe to perform a piercing.

In some cases, a medical certificate is required before proceeding.

It’s our duty of care to ensure we are doing what’s right for you and we will never do anything to compromise your safety. Please contact our customer care team for more information before making an appointment.

No. Sorry, You will need to wait until you are over 18 year of age.

Nipple and genital piercings are restricted to clients 18 years of age or older, and photo ID must be provided.

No exceptions!

All staff have a nationally accredited infection prevention certificate. We operate in an extremely clean and sterile environment, maintaining industry-leading hygiene practices.

The piercing itself takes only a couple of seconds! However, it is best to allow an overall 10-15 minutes to choose the jewellery, get comfortable in the clinic and choose the correct placement.

We recommend cleaning the piercings for a minimum of 6-8 weeks with a sterile saline aftercare solution which is available in all stores. It is important not to touch the piercings, including twisting the jewellery. For cleaning directions, follow the instructions on your aftercare card provided by your piercer.

Titanium jewellery is great for initial piercings. It is a premium quality metal that is up to 60% lighter than other metals, putting less weight on little lobes. Titanium is also hypoallergenic with no nickel, promoting faster healing. We have a large variety in store and our SkinKandy Squad can talk you through the different options to suit your child.

We can pierce children’s ear lobes from 6 months, pending an in-house anatomy consultation. If their lobes are too small it can be difficult to place the piercings correctly, the piercings can move or migrate as the lobes grow, and the jewellery may sit uncomfortably and slow the healing process. For these reasons, if we deem earlobes to be too small, we will not pierce them.

Specialised training in performing kids lobe piercings is provided as part of our extensive piercing training program and you'll find highly experienced staff in every SkinKandy store.

We will never force your child if they are showing signs of not wanting to get pierced. We won’t open the jewellery from the sterile package until the procedure is ready to go and will communicate with your child to make sure they are still happy to go ahead. If they’ve changed their mind before the earrings have been opened, no worries!