Frequently Asked Questions

What should I wear to my navel piercing appointment?

We encourage you to wear whatever you feel comfortable in, but please keep in mind that dresses and jumpsuits may leave you feeling a little exposed during the procedure! We highly recommend opting for a simple 2 piece outfit, with bottoms that aren’t too tight or high-waisted. It’s best to avoid things such as belts, jeans, and leggings.

I am running late for my appointment. What should I do?

We get it, life happens! Just give us a call as soon as you know you are going to be late and we will do our best to accommodate you. Please understand that there may be other people waiting for their scheduled appointment too, so you might have to wait a little longer and in some cases even reschedule for another time, but we will always do our best to get you in as soon as we can.

Can I bring my child with me to my appointment?

We love kids and they are always welcome in our store! However, it’s not always appropriate to have them in the clinic with you during a piercing. We’d like to have your undivided attention and you need to have ours. Any kind of distraction can quickly become a hazard and we don’t want anything to compromise your safety (or ours!). So, if you have little ones that need supervision, please either bring someone along to watch them during your procedure or come on your own – what a perfect excuse for some “you” time!

How old do I have to be to get pierced?

At Skinkandy, we have taken into consideration all aspects of the different types of piercings and their aftercare procedures and have put together a strict policy on age requirements. Take our short quiz to find out if you’re eligible for a piercing and what you will need to bring with you:

What training and qualifications do SkinKandy employees have?

Each Skinkandy team member must obtain an infection control certificate before going anywhere near a needle. In some states, this certificate is not required, but we like to ensure everyone is on board with the industry standards. Once they hold this certificate and have a thorough understanding of our high values, they are put through our extensive in-house training program where they are supervised by a senior piercer to work on willing volunteers. Newbies are encouraged to increase their skillset at a pace that is suited to them to ensure their confidence.

What do I need to know before getting pierced?

Always research before choosing the right clinic. Make sure they are licensed and the piercer holds an infection control certificate. Remember, cheap isn’t always better! We highly recommend being pierced with internally threaded, implant-grade titanium jewellery (and your body will love you for it!). It’s important to consider your lifestyle vs. the piercing you want (sports, pets, headphones, diet etc.) as you want your new piercing to have the best start in life.

What is your piercing guarantee?

Our policy is that if you’re not happy with it, we’ll fix it for free! If you got a piercing from any Skinkandy clinic that you are a bit concerned about, keep the jewellery in and visit your nearest clinic within 7 days of the date you were pierced with your aftercare card, and a piercer will take a look and advise you on the next steps to take to make sure you are happy.

How much do your piercings cost?

Our piercings start from $40 each with upgrades starting from an extra $5. Implant grade, internally threaded titanium starts from $55 with the option to upgrade to our premium tops if you want something fun! You can check out our full price menu here:

What do I need to do to prepare for my appointment?

Make sure you’ve eaten something substantial within 4 hours before your appointment to help make sure you don’t feel dizzy afterward and consider bringing a sugary drink and a salty snack with you…just in case 😉 Your piercer can provide you with cordial or a lollipop if necessary. All clients need to provide photo ID, fill a consent form, and address any pre-existing conditions that may affect their ability to get pierced. It can help to arrive 10 minutes early to your appointment to give you plenty of time to fill out these details.

What happens during my appointment?

Once the jewellery has been chosen, the area to be pierced will be cleaned and marked and you will have a chance to double-check the placement. All sterile, single-use equipment is opened, the piercing is performed and VOILA, the perfect piercing has been executed and we get to watch your once worried face turn into a big smile!

What is the Kandy Club?

This is the loyalty program that we offer to all our customers. Being a member entitles you to receive 10% of all your sales back in store credit, as well as birthday perks and access to promotions…and the best part is, it’s FREE to join!

I’m prone to fainting. Can I still get pierced?

Yes, you will just need to disclose this with your piercer so they can ensure maximum safety for you. If your piercing requires you to lie down, you can stay lying down for a few minutes after the procedure is done until you are feeling okay. We’ll do what we need to do to make sure you’re feeling 100% before we let you go.

I think my piercing is infected. Should I take it out?

It’s important to remember that while we take due care to ensure your piercing is off to a great start, we are not medical professionals. If you think you have an infection, leave the jewellery in and visit a doctor straight away for a proper diagnosis. Removing the jewellery can result in an abscess, so it’s important to keep the channel open to allow drainage. It’s normal for a new piercing to be a little bit red, swollen and sore within the first few weeks and what you are experiencing may be a very normal part of the healing process. If it’s not an infection, it’s important to find the underlying issue (eg. piercing placement, jewellery quality, whether it’s being touched or bumped etc.) and make sure it doesn’t continue. You can visit your nearest clinic for a free check-up, where one of our professional piercers can advise you on what steps you can take.

I have a keloid scar. How can I get rid of it?

It’s important to remember that while we take due care to ensure your piercing is off to a great start, we are not medical professionals. If you think you have a keloid scar, visit a doctor for a proper diagnosis. Keloids are an overgrowth of scar tissue and collagen caused by trauma to the skin and are often formed after the injury (or piercing) has healed. They aren’t harmful and don’t require treatment, however, they can usually be removed or minimised by a medical professional if the client finds it unattractive. They really aren’t as common as people think and are often confused with hypertrophic scarring/pressure bubbles, although some people can be prone to them. We advise people with a history of keloid scarring to reconsider their desire for a piercing. These types of scars can sometimes grow back, even after removal. If it’s not a keloid scar, it’s important to find the underlying issue (eg. piercing placement, jewellery quality, whether it’s being touched or bumped etc.) and make sure it doesn’t continue. You can visit your nearest clinic for a free check-up, where one of our professional piercers can advise you on what steps you can take.

I am starting to feel a bit sick. Can I still get pierced?

We highly recommend not getting a piercing if you aren’t feeling your best. This is to ensure your immune system is on its best behaviour to assist with healing, but also to avoid spreading germs within the clinic. COVID19 UPDATE: If you currently present with symptoms of COVID19, stay home and seek medical advice!

How many piercings can I get in a day?

We can offer a client up to 4 piercings in one sitting. This is to allow the piercings the best chance at healing possible. Furthermore, it’s recommended that you wait a few weeks before adding more piercings to the mix. The more piercings you get, the higher the chance of slower healing and/or rejection. A set of lobe piercings, a pair of cheek piercings and an industrial piercing all count as 2 piercings.

I have a medical condition and am taking medication. Can I still get a piercing?

There are certain medical conditions and medications that stop us from offering a piercing to that client. Some piercings may require a medical certificate before proceeding. It’s our duty of care to ensure we are doing what’s right for you and we will never do anything to compromise your safety. Please contact your nearest clinic for more information before making an appointment.

Can I get pierced if I am pregnant?

We cannot pierce anyone who is pregnant or breastfeeding due to the risk of infection. Your body is working so hard to create and provide for a new life, so there is also a chance your piercing may not heal very well. Even after giving birth, your body needs time to heal after all the stress it has been through and to focus on providing for the baby. If you are not breastfeeding, we recommend waiting a minimum of 6 months after giving birth before getting a piercing. We do not recommend getting a nipple piercing if you are lactating (even if you are not breastfeeding) as this can have a high risk of developing mastitis. Ouch!

When can I change my jewellery?

We generally recommend leaving your initial jewellery in for a minimum of 6-8 weeks. After a check-up and we give you the all-clear, we can help you change it to a slightly shorter, sterile piece of jewellery. Some piercings can take up to 6-12 months to fully heal, so it’s important to be patient.

How do I clean my piercing?

Never remove the jewellery when cleaning a fresh piercing. Make sure the aftercare you have is alcohol-free and in date. If you don’t have one already, come and grab one from us! Spray the area and ever so gently clean around it with gauze and remember not to pick the crusties off!

Can I go swimming with my new piercing?

Any bodies of water (including the ocean, pool and bath) contain lots of bacteria or harsh chemicals that can harm your piercing and lead to infection. We recommend avoiding submerging the piercing until it has fully healed.

I want my industrial pierced but I’m not sure my ear is suitable. Can you help?

Each individual’s anatomy plays a huge part when choosing a piercing. Unfortunately, there will sometimes be a piercing that would be unviable, causing the piercing to experience a lot of discomfort and to never heal properly (including migration etc.). With this in mind, we can also work with what you have and help choose some beautiful jewellery to suit.

Does it hurt to get a piercing?

There is no sugar coating it – all piercings are going to hurt, even if it’s just a little. Everyone will experience the pain differently, some less than others. The good thing is though that they are over before you even realise! Closing your eyes, wriggling your toes and focusing on your breathing will definitely help keep your mind off it. Just think about how good you’ll feel once you see your new bling!

How can I make my piercing heal faster?

It’s important to remember that everybody is different. One person might heal quicker than the next. Each individual’s lifestyle can play a big part in the healing process (eg. smoking, diet, medical condition etc.) but proper aftercare and quality jewellery will help ensure your piercing will heal up as fast as your body will allow. Here are a few handy tips:

  • Hands off! Avoid touching, including sleeping on or causing any sort of movement or pressure
  • Travel pillows are helpful for side-sleepers with new ear piercings – simply put your ear in the hole to avoid pain and pressure
  • Use a hairdryer on the cool setting to blow away stagnant moisture in tricky areas
  • Change your pillowcase regularly for any ear or facial piercings to avoid bacteria going back onto the area

Do you have implant grade, internally threaded titanium jewellery?

We sure do – we love this stuff! Your body is precious and it’s important to make sure what you decorate it with is healthy…even if it means spending that little bit extra. We can also custom order some pieces if we don’t have it in store!

Why is internally threaded better?

Internal threading is where the top screws into the post. The way the top sits flush against the post reduces the chance of bacteria sneaking its way around the jewellery and the flat end of the post makes for a smoother insertion into your piercing. Our implant grade stuff also has a smoother, shinier polish.

Do you offer “Snake Eyes” piercings?

No. At Skinkandy, we do not offer any piercings that are considered to be dangerous. The health and safety of our clients is our top priority and we will never compromise their well-being for the sake of fashion. This particular piercing conjoins the muscles in the tongue which restricts movement and often has a high rejection rate due to the placement and natural movement of the area.

Does a Daith piercing really cure migraines?

Unfortunately, there is no piercing that will cure any medical condition, including migraines, anxiety, and weight loss. Just ask any piercer with all those piercings! It’s important to remember that piercings are purely aesthetic and any reputable piercer will only pierce if anatomically correct and safe.

Why do I have to be 18 to get my nipple pierced?

It’s the law in Australia that people are considered a minor until they are 18 years old and therefore, it’s illegal for them to receive a genital piercing. At Skinkandy, even with your parent/legal guardian’s permission, we cannot perform this piercing on anyone before they are 18.

What is a dermal piercing?

A dermal is an implant piercing where the base sits underneath the skin – there is no exit point. You may see them more commonly on the face, wrists and chest. These little guys have interchangeable tops and can last for years with proper aftercare. Although we can put them in for you, unfortunately, we cannot remove them! A quick visit to your GP should do the trick. All that’s needed is a very small incision and the jewellery can be removed. Keep the piercing site covered and treat it like a fresh piercing until it heals.

How long will it take for my piercing to close up?

It all depends on the individual and the type and age of the piercing. Some people can have a piercing out for years and it’s still open. Others can have it pierced for years and it closes up within seconds! Unfortunately, there is just no telling on whether it will or won’t, or how long it will take. Some people might be left with a “hole” where the piercing was but may have closed up inside.

Can a piercing be done through scar tissue/an old piercing?

In most cases, yes! We would need to do an in-house assessment of your anatomy and the tissue first to make sure it’s safe. In severe cases, it may not be possible, but our team will happily chat with you about other options!

Can I leave my navel piercing in when I’m pregnant?

Most pregnant people find that the piercing site will adapt to the growth of their baby. It often isn’t necessary to remove a healed navel piercing during pregnancy, however, our bodies are all very different so it doesn’t hurt to keep an eye on it. You may find the jewellery becomes uncomfortable as the skin tightens – watch for redness around the piercing site and pop in to see one of our experienced piercers for a quick consult if you’re concerned.

Do piercings leave noticeable scars/holes?

While scars are inevitable with any piercing, some are less prone to scarring than others. Scarring can also depend on how old the piercing is, and the individual healing process. The good news is that like most scars, piercing scars do tend to fade a little over time. You may be left with a tiny spot that is barely noticeable or a small hole-like indent.

Is there a trick to getting a nose ring in and keeping it secure?

Jewellery can sometimes be fiddly – even piercers sometimes struggle when handling jewellery on themselves. There are loads of different jewellery options for healed nose piercings – we recommend a hinged segment ring for easy insertion and extra security to help keep it snug and in shape! If you’re ever having some trouble inserting jewellery, visit your closest SkinKandy clinic and we can assist you.

How do I find the right size jewellery for my piercing?

Ill-fitting jewellery can hinder the healing process and the success of your piercing. It’s important that you’re wearing the right style, gauge and length of jewellery. Visit your nearest SkinKandy store and have a piercer help you find the right size for you. We have loads of options, so you will need to consider how you want the jewellery to sit (eg. snug or a little bit of room) and we can go from there.

What piercings can I get a ring instead of a stud/bar in?

At SkinKandy, we can generally offer daith, nose, helix and lobe piercings with a ring. The piercer will take your anatomy into consideration and let you know what will work best for you. A septum piercing will always be done with a horseshoe or a ring.

What jewellery can be used in a conch piercing?

Generally speaking, a barbell/labret style piece or ring (once healed) will sit comfortably in a conch piercing. It’s best to visit your closest SkinKandy clinic to assess the best size and style based on your anatomy.

What gauge is a septum piercing?

A septum piercing will commonly range between 16-14 gauge (1.2-1.6mm) depending on the type of jewellery you plan on wearing. However, some people choose to start with 12 gauge (2mm) and stretch even larger.

Can I flip my septum piercing up during the healing stage?

Yes, and your piercer will be able to help you with this. However, if you choose to have your new piercing flipped, it’s best to leave it that way until it is fully healed to ensure as little movement as possible.

When can I downsize my jewellery and why is it important?

The jewellery used in initial piercings is slightly longer than required to allow for swelling. If you continue to wear the original jewellery after the initial swelling has subsided, chances are that excessive movement of the longer jewellery can cause prolonged irritation and impact the success of your piercing. Depending on the type of piercing and the individual healing process, most piercings can be changed from 6-8 weeks pending an assessment from a piercer. Oral piercings can often be changed a little sooner. We always recommend your first jewellery change is done with the assistance of your piercer using slightly shorter, sterile jewellery. Remember to come back to see us for your free 2-week check-up so we can check how your piercing is progressing.

All my piercings end up infected or rejecting. Should I keep trying to get them?

It’s important to learn the difference between infection, irritation, and a piercing that just isn’t quite healed yet. If you suspect an infection (eg. signs of extreme swelling, hotness and smelly discharge etc.) we recommend you leave the jewellery in and see a doctor as soon as possible. If you think your piercing is rejecting or irritated, we need to consider the quality of jewellery, the placement of the piercing, or your aftercare routine (whether it’s being touched or bumped etc.). If it’s none of the above, chances are it’s a normal part of the healing process and just requires proper aftercare and patience. It’s important to remember that everyone is different, and lifestyle (things like sports, pets, diet, headphones etc.) can affect the timeframe for proper healing. If you accidentally sleep on the area, the pressure can cause the piercing to migrate.

My piercing will sometimes randomly hurt but I’ve had it for years. Is that normal?

Take into consideration whether you are putting any pressure on the area (headphones, sleeping, helmet, etc) or whether you’ve been wearing ill-fitting or poor-quality jewellery. Things such as a change in weather/climate or low immune system can also play a part in your piercings feeling a little off.

How can I heal my ear cartilage piercing if I constantly wear a motorbike helmet?

There is no magic solution for this one folks – having constant on-and-off pressure on a fresh piercing can make it almost impossible to heal. We recommend avoiding any sort of pressure or movement for any healing piercing to ensure the best start to getting it settled – so if you ride your bike less in winter – that might be the best time for you to get that conch piercing you’ve been after! Even after healing, constant pressure can temporarily make your piercing a little bit sore. Try guarding your ear with your hand and pulling your helmet on and off slowly, or wear a bandanna to cover or protect your ear before putting on your helmet, and wash the foam inside your helmet often to help reduce any bacteria.

I want a certain piercing but am unsure if my anatomy is suitable. How will I know?

Visit your closest SkinKandy clinic for a free anatomy check! If your desired piercing won’t work for you, we will help you find an alternative.

I have a helix piercing – when can I start sleeping on my side again?

You should be able to comfortably sleep without having to avoid your piercing once it has fully healed and you’re wearing appropriately sized jewellery. Until then, it’s important to avoid any movement or pressure on the area.  If you’re a regular side sleeper, our top tip is to grab yourself a travel pillow to support your head without putting pressure on your ear – trust us, it’s a game-changer!

Do nipple piercings have to be removed when a defibrillator (AED) is used?

No! This is a common misconception and the truth is that because the pads of a defibrillator are not placed over the nipples, the piercings will not affect its use. So while it’s important not to place the pads of an AED on top of a piercing or jewellery, please don’t waste valuable time removing jewellery in an emergency situation where a defibrillator is required.

Can I wear headphones with a daith, conch or tragus piercing?

Headphones and earphones can harbor a lot of bacteria. It’s best to avoid using them during the healing of your ear piercings, particularly if they are pressing up against them. If you can’t avoid using them altogether, opt for a pair that doesn’t interfere with your new piercing and clean them before every use.

Is it bad to buy cheap earrings?

Fashion jewellery is okay for a special event or night out, but it should never be a longer-term option. We always recommend implant grade internally threaded jewellery for the high quality and smooth finish. If you want jewellery that is better for your body, it’s always best to consider spending that little bit extra on the good stuff!

When should I stop cleaning my piercings twice a day?

It’s good to continue to clean your piercing right up until it has healed. Even after healing, you may want to continue to clean it regularly as your body will constantly produce natural oils that can occasionally become smelly!

How do I clean hard-to-reach places like a rook or conch piercing?

Never pick at your piercings with your fingers! Try letting the water from a warm shower run over your piercing to gently loosen and wash away any build-up. Use your aftercare spray directly onto the site twice a day, and carefully dry the area surrounding your piercing with a clean cotton tip or makeup pad – without touching the piercing site itself or the jewellery.

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