We accept both walk-ins and appointments, but bookings take priority. Secure your spot by booking online or calling our customer support team.

Before your appointment, make sure you’ve had a good meal within the last 4 hours to avoid feeling dizzy. A sugary drink and a salty snack are a good idea to bring along, just in case! If you’re a parent or guardian bringing your child, don’t forget your own photo ID — your name will need to match the consent form. All clients complete a consent form and go over any pre-existing conditions or medications that may affect the piercing, so arriving 10 minutes early helps get these details sorted. Every piercing also includes an anatomy check by one of our piercing specialists, to make sure it’s the right fit before we begin. It’s also worth thinking about your piercing location (e.g. belly button) and choosing your clothing accordingly.

Once we’ve chosen the perfect jewellery, the piercing area will be cleaned and marked. You'll have a chance to double-check the placement before we proceed. All equipment is sterile and single-use, and after the piercing is done, you’ll see that perfect result – and your once anxious face will turn into a big smile! Before you leave, we’ll go over aftercare instructions so you know exactly how to care for your new piercing.

The effectiveness of numbing spray or cream during a piercing procedure is questionable, as it typically only numbs the first few layers of skin. Some piercers believe numbing agents containing lidocaine may change the skin’s tension, potentially affecting how the piercing sits once the spray or cream wears off.

While it’s not something we actively promote or use in-store, choosing to use a numbing agent before you arrive is a personal decision. Please inform your piercer if you have applied a numbing agent before your procedure.

6 months — 1st Lobe Piercing with Cartridge System

5 years — 1st Lobe Piercing with Needle

10 years — 2nd Lobe Piercings (Seconds)

13 years — Standard Needle Piercings (including 3rd Lobes or Thirds)

16 years — Standard Piercings without Parental Consent

16–17 years — Advanced Piercings with Parental Consent

18 years — All Piercings, including Advanced and Restricted 18+

No. Nipple and genital piercings are restricted to clients 18 years of age or older, and photo ID must be provided. No exceptions.

At SkinKandy, we take our responsibility to protect our customers seriously. You may be asked to confirm your age and, for under-16s, that a parent or guardian has given consent. If you're ever in doubt, the best thing to do is to always bring ID with you.

Here's what to bring:

Lobe & standard piercings for under-16s

As the parent or legal guardian, you give consent and bring your own photo ID — your name will need to match the consent form. You don't need to bring ID for your child; we'll confirm their date of birth with you on the day.

In WA, consent applies under 18 — though needle-free lobe piercings can be self-consented from 16.

Advanced piercings, 16–17

A parent or guardian gives consent (they can sign the form in advance) and provides their own photo ID, with their name matching the consent form.

All piercings, 16+

You can consent yourself. If you look under 25, we'll ask for photo ID confirming your name, date of birth and photo — one ID with all three, or two that together cover them (e.g. a school ID plus a birth certificate).

Restricted 18+ piercings (nipple & genital)

Photo ID is always required, with no exceptions — shown as an original or via an official government app.

Foster or formal care?

A formal carer can consent just like a parent, using their own photo ID, plus a formal care letter or court order confirming their authority (emailed to customerservice@skinkandy.com for our records). Foster care also needs written approval from the relevant department.

If in doubt, call Customer Service on AU 1300 129 991 or NZ 0800 161 005, or visit our ID & Consent page.

We highly recommend postponing your piercing if you aren’t feeling your best. This is to ensure your immune system can focus its attention on helping your piercing heal.

We love kids and they are always welcome in our store! However, it’s not always appropriate to have them in the clinic with you during a piercing.

We’d like to have your undivided attention and you need to have ours. Any kind of distraction can quickly become a hazard and we don’t want anything to compromise your safety (or ours!). So, if you have little ones that need supervision, please either bring someone along to watch them during your procedure or come on your own – what a perfect excuse for some “you” time!

We can't pierce anyone who’s pregnant due to the higher risk of infection. Your body is busy growing and caring for new life, which can impact how well a piercing heals. After giving birth, your body needs time to recover and focus on your little one. We recommend waiting at least 3 months after giving birth if you’re not breastfeeding, or 6 months if you are, before getting a piercing.

There are certain medical conditions and medications that need careful consideration in determining if it’s safe to perform a piercing. In some cases, a medical certificate is required before proceeding. It’s our duty of care to ensure we are doing what’s right for you and we will never do anything to compromise your safety. Please contact our customer care team for more information before making an appointment.

We can pierce children’s ear lobes from 6 months, pending an in-house anatomy consultation. If the lobes are too small, it can be difficult to place the piercings correctly, which may cause the piercings to move or migrate as the lobes grow. Improper placement can also make the jewellery sit uncomfortably and slow the healing process. If we determine the earlobes are too small, we will advise waiting a little longer.

The actual piercing takes just a couple of seconds! However, it’s best to allow 10-15 minutes for the entire process, including choosing the jewellery, getting comfortable in the clinic, and selecting the correct placement.

We recommend titanium jewellery for initial piercings. It’s a premium-quality metal that’s up to 60% lighter than others, putting less weight on little lobes. Titanium is also hypoallergenic and free of nickel, which promotes faster healing. We have a large variety of options in-store, and our SkinKandy Squad will help you choose the best piece for your child.

Yes! All our piercers undergo specialised training as part of our extensive piercing program, ensuring they are well-equipped to perform children’s lobe piercings. You’ll find highly experienced staff in every SkinKandy store.

We will never force your child to get pierced if they show signs of reluctance. We don’t open the jewellery from the sterile package until we’re ready to proceed, and we’ll always check with your child to ensure they are comfortable and happy to go ahead. If they change their mind before the earrings are opened, no worries at all!

Everyone heals differently, but typically, you’ll notice swelling start to go down within 6-8 weeks, provided you’re following proper aftercare. Stick to your routine, and you’ll be on your way to a healthy piercing!

Downsizing refers to changing your jewellery to a sterile shorter piece once the initial swelling has gone down. If you leave the longer jewellery in place for too long, it can cause irritation and affect healing. Most piercings can be downsized after 6-8 weeks, we recommend a store visit were one of our professional piercers will guide you with to the next steps.

We recommend waiting at least 6-8 weeks before downsizing your jewellery to a shorter, sterile piece. We prefer that you come back for a free check-up so we can assess your piercing. Don’t rush the process – it's important not to downsize too quickly or change jewellery before your piercing is fully healed.

We strongly recommend avoiding swimming (in pools, oceans, lakes) until your piercing is fully healed. Bodies of water can contain bacteria that may cause infections. If swimming is a must, apply a waterproof dressing over the piercing, but be sure it seals properly to keep water out. Always remove the dressing as soon as you’re done swimming.

While we follow the highest infection control standards, your role in aftercare is crucial. It’s normal for a new piercing to be slightly red, swollen, or sore in the first few weeks. However, if you suspect infection, don’t remove the jewellery – this can lead to an abscess. Visit a doctor immediately for proper treatment, and come to SkinKandy for a free check-up so we can offer advice.

A bump is often a sign of irritation or healing. The best thing to do is assess the cause – is it the placement, the quality of jewellery, or accidental bumps? If you’re unsure, visit us for a free check-up so our professional piercers can advise you on next steps.

No need to worry! Crusty build-up is completely normal as part of the healing process. Think of it like scabbing over a cut – it’s your body’s way of protecting the wound. However, if the crust changes colour or becomes excessive, it’s worth checking in with us.

We understand your frustration. It’s important to differentiate between an infection, irritation, or a piercing that’s not fully healed. If you suspect infection, see a doctor right away. Otherwise, it may be due to poor jewellery quality, piercing placement, or aftercare. If none of those are issues, patience is key – healing takes time, and everyone's body reacts differently. Lifestyle factors like sports, pets, or diet can affect healing too.

- Avoid touching your piercing and never sleep on it. Use a travel pillow to keep pressure off your ear.
- Clean daily with sterile saline spray and avoid removing the jewellery during the healing process.
- Stay away from swimming or soaking in water, and rinse thoroughly after showers.
- Regularly check the earring backings to ensure they aren’t too tight.
- Avoid wearing over-the-head headphones, as they can cause pressure, movement, and irritation to the piercing jewellery.
- Healing typically takes 3–4 months. Jewellery changes can be done after 6–8 weeks if downsized by a professional.

- Never touch or apply pressure to your piercing.
- Clean with sterile saline spray and avoid removing the jewellery during the healing process.
- Avoid swimming or soaking in water and rinse well after showers.
- Use a travel pillow to avoid sleeping on the piercing and change pillowcases regularly.
- For piercings in tight spaces (such as rooks, forward helix), we recommend the use of a handheld electric fan to dry the area thoroughly. Excess moisture promotes bacterial growth and creates an environment that hinders healing.
- Avoid over-the-head headphones for outer ear piercings (e.g., helix, flat, industrial) and in-ear headphones for inner ear piercings (e.g., conch, tragus, rook, daith) to prevent pressure, movement, and irritation of the jewellery.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Avoid placing foreign chemicals or objects inside the pierced nostril, as some medicated nasal sprays can disrupt the healing process.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 4-6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing.
- Clean your new piercing with sterile saline only, and rinse your mouth with clean water after spraying, spitting it out into a sink.
- Get a new toothbrush to reduce bacteria exposure.
- Avoid changing your dental hygiene routine, as excessive cleaning can increase the risk of oral thrush. If mouthwash is part of your routine, use only alcohol-free mouthwash.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Downsize your initial piercing jewellery according to your piercer's recommendations to prevent any dental damage.
- Healing times vary but generally takes about 4–6 months depending on the type of piercing. Jewellery changes can be done after 6–8 weeks if needed.

Things to avoid while healing your oral piercing:

-Alcohol: Can cause swelling and disrupt the balance of bacteria, leading to oral thrush.
-Dairy: Adds bacteria, which can interfere with the healing process and aftercare.
-Tooth whitening products: Can be too harsh on new piercings, increasing the risk of tissue issues.
-Smoking (including vaping, nicotine, and cannabis): Slows healing due to irritation and harmful chemicals.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- For piercings in tight spaces such as navel, we recommend the use of a handheld electric fan to dry the area thoroughly. Excess moisture promotes bacterial growth and creates an environment that hinders healing.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Avoid placing foreign chemicals or objects inside the pierced nostril, as some medicated nasal sprays can disrupt the healing process.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 6-12 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- For people with breasts, wearing a bra or bralette is advised to prevent the piercing from snagging.
- Menstruating individuals should ensure their jewellery allows for nipple swelling during their cycle, with at least 1mm of space on each side post-healing. Consult your piercer to confirm a proper fit.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

Your new dermal piercing should be kept covered for at minimum 4-6 weeks using a bandaid, this will ensure the area is secure from knocks and will protect it from bacteria during its initial healing phase. Clean twice per day with sterile saline solution. Remove the bandaid carefully before cleaning to ensure it isn’t stuck to the jewellery, and replace with a new, clean Band-Aid after you have completed your aftercare routine. Healing time can take up to 6-12 months, but tops can usually be changed to sterile jewellery from 12 weeks. Please visit your local store for an in-house check-up with one of our expert piercers. Swelling (and sometimes bleeding and bruising) can be expected.

Please note: Dermal removal must be performed by a GP or licensed medical professional

KandyClub Members enjoy FREE standard shipping on all orders, no minimum spend required.

AU:
Free Standard delivery for orders over $70 and Free Express shipping for orders over $100.

Flat Fee applies for orders under $70, Standard delivery $7.99.00 and Express $16.99.

For our full shipping policy: CLICK HERE

NZ:
Free Standard delivery for orders over $100 and Free Express shipping for orders over $125.

Flat Fee applies for orders under $100, Standard delivery $7.99 and Express $19.99.

For our full shipping policy: CLICK HERE

We aim to provide the best customer experience. Orders placed before 11am are generally dispatched the same day; orders placed after this time will be dispatched the next business day. During sale periods or public holidays, please allow an additional 2–3 business days for dispatch.

Free standard shipping is automatically applied at checkout when you use the email address you signed up to KandyClub with. No code or login required, just enter your email at checkout and the discount will appear. Not a member? Join the KandyClub now.

Nope! KandyClub members get free standard shipping on all orders. Join the KandyClub now.

Double-check that you're using the same email you signed up to KandyClub with. If you still need help, reach out to our friendly Customer Support team and we’ll sort it out.

• Australia
  Standard Delivery: 3–7 business days
  Express Delivery: 1–3 business days
  
• New Zealand (via Australia Post)
  Standard Delivery: 7–14 business days
  Express Delivery: 5–7 business days

During peak sale periods or public holidays, please allow a little extra time for your order to arrive. All orders include tracking so you can follow your delivery.

Once your order is dispatched, it becomes the responsibility of our courier partners. For any issues with delays, missing, or lost packages, please contact the courier directly using your tracking number to lodge a claim.

Unfortunately, due to hygiene and safety standards, we are unable to accept returns or exchanges for change of mind. For our full refund policy: CLICK HERE

If you've received a broken or faulty item, please send your order number, along with a brief description and a photo of the item, via our Contact Us form.

Please allow up to 7 business days for delivery. If your order hasn't arrived after this period, submit an enquiry through the tracking link included in your order confirmation email, or contact us if your order is deemed lost.

Sometimes our order confirmation emails may end up in your junk/spam folder. Please check there first, and if you still can't find it, contact our customer service team with your order number. We'll resend the confirmation to the email address provided during checkout.

No, online purchases cannot be returned in-store.

No, gift cards are non-refundable and cannot be exchanged. For more details, check our Gift Card Policy.

Redeeming your SkinKandy gift card is easy! Visit our website and add your favourite styles to your cart. At checkout:

- On a computer, enter your unique gift card number in the 'Discount code or gift card' box on the right-hand side.

-On a phone or tablet, click 'Show order summary' at the top of the checkout screen to reveal the 'Discount code or gift card' box.

If there’s a remaining balance after applying the gift card, proceed with payment as usual.

Absolutely! Digital and physical SkinKandy gift cards can be redeemed in-store for both piercing services and jewellery.